A. An OWNA enrolment form needs to be completed in order for your child to attend the service. Please contact a member of the management team to enquire about permanent positions. If a permanent position is not available, please complete a waitlist form to join our waitlist.
A: Casual bookings open on the OWNA app one week in advance. Cancellation of casual positions require 24 hour notice. Failure to do this will result in the casual fee being charged.
A: Families are required to mark their child absent on the OWNA app if they will not be attending OOSH. Families are required to do this 2:45pm if their child will be absent in the afternoon. If a family fails to notify the service of their child’s absence, management will follow the service’s Late Notification Fee schedule as outlined in the Randwick OOSH Fees Policy.
A: All people authorised to collect your child must be given to the centre in writing. Families can add additional people to their collection list on OWNA at anytime via email request. Staff will check photo ID upon collection of any new authorised contacts or if they have not met the collector before.
A: Please contact the service ASAP if you are running late to pick up your child. A late fee will be charged to your account according to the charges specified in the late fees section of the Randwick OOSH Fees Policy.
A: All permanent places require 2 weeks’ written notice for any cancellation of bookings. Notice must be given via email to the OOSH office. Families cannot swap days. If you wish to apply for a new position, please contact the OOSH office for more information.
Fees:
A: Statements are sent out fortnightly on a Tuesday via the OWNA app.
A: All payments are made via direct debit, payment details are required to be completed on enrolment. Invoices will be sent to families fortnightly on a Tuesday of each billing week and fees will be deducted on the next day (Wednesday) from the family’s nominated account or card.
A: Full fees apply for all permanent places when your child does not attend. Casual places can be cancelled without charge if 24 hours’ notice is given. Vacation care fees are paid in full upon booking places and are non-refundable.
General:
A: We provide breakfast and afternoon tea during before and after school care and vacation care. Please note that lunch and morning tea are not provided during Vacation Care and families are required to pack their own, unless instructed otherwise on the program.
A: Please contact a member of the management team to discuss any concerns. If the matter is not resolved to your satisfaction, please refer to the Randwick OOSH Dealing with Complaints policy. All feedback is important to us and helps to ensure the highest level of care is provided to all our families.